6.0Passenger Ticketing:

Sl. No.

Time limit

 

Single Window Agency
(to be contacted for progress/ non-compliance)

6.1

Unreserved Tickets   

(At Stations where exclusive Counters are provided - After the passenger enters the queue at window)

Non Suburban section - 5 mins in peak hours and 3 mins in non peak hours.

In Suburban section tkt issued within 5 mins except Bagnan, Panskura & Midnapore where tkt issued in more than 5 mins.

 Divisional Commercial Control
 

Kharagpur division:

SMS to Mobile 9002081920

Chakradharpur division

SMS to Mobile 9771482252

Adra division

SMS to Mobile 9547883991

Ranchi  division

SMS to Mobile 9771448989

6.2 (a)

Reserved Tickets:

Reservation and Cancellation
(at Stations where exclusive Reservation Counters are provided - After the passenger enters the queue at window 

30 min.

Divisional Commercial Control
 

Kharagpur division:

SMS to Mobile 9002081920

Chakradharpur division

SMS to Mobile 9771482252

Adra division

SMS to Mobile 9547883991

Ranchi  division

SMS to Mobile 9771448989

6.2

(b)

Reserved Tickets:

Reservation and Cancellation
(at Stations where  Reservation and General tickets are issued from unified Counter -After the passenger enters the queue at window

20 min.

(General tickets will be given priority over PRS tickets during train timings)

 Divisional Commercial Control
 

Kharagpur division:

SMS to Mobile 9002081920

Chakradharpur division

SMS to Mobile 9771482252

Adra division

SMS to Mobile 9547883991

Ranchi  division

SMS to Mobile 9771448989